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Bring your own service: Employees want social tools at work, despite company restrictions and hesitation, reports new Microsoft survey

By Guest PostMay 28, 2013Culture, Technologyaltimeter group, analyst, asia-pacific, at work, better teamwork, charlene li, chris laping, employees, Europe, global survey, global workplace, infographic, information workers, ipsos, kurt delbene, latin america, microsoft corp., microsoft office division, microsoft survey, organizational policy, productivity loss, red robin, research firm, security concerns, social media, social tools, Technology, Twitter, water cooler, workplace, worldwide, yammer

Global survey across 32 countries shows worker appetite for social tools is increasing, even if it means spending their own money and defying organizational policy to use the technology.

REDMOND, Wash. — May 27, 2013 — Nearly half of employees report that social tools at work help increase their productivity, but more than 30 percent of companies underestimate the value of these tools and often restrict their use, according to new Microsoft research released today.

The survey, conducted for Microsoft Corp. by research firm Ipsos among 9,908 information workers in 32 countries, also found that 39 percent of employees feel there isn’t enough collaboration in their workplaces, and 40 percent believe social tools help foster better teamwork. More surprisingly, 31 percent said they are willing to spend their own money to buy social tools. (more…)

Frontline Employees Can Make or Break Retail and Service Companies

ANN ARBOR — Retailers and service companies still utilizing a top-down management structure likely don’t see the connection between the frontline and the bottom line until it’s too late, according to University of Michigan professor Noel Tichy.

In the U.S. alone, retail and service workers are estimated to total more than 15 million people, or nearly one-fifth of the U.S. commercial workforce. Despite the common corporate tag line about “people are our most important asset,” we don’t see many company leaders tap into more than a tiny percentage of the knowledge, creativity and judgment of their largest group of employees. (more…)

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Bring your own service: Employees want social tools at work, despite company restrictions and hesitation, reports new Microsoft survey

Frontline Employees Can Make or Break Retail and Service Companies