Tag Archives: job satisfaction

When Workplace Relationships Are Good, Both Positive and Negative Humor by Leaders Can Improve Employees’ Job Satisfaction

By Economy, Jobs, Small Business, , , ,

COLUMBIA, Mo. – Past research as well as conventional wisdom about the use of humor by leaders suggests that positive humor should result in happier subordinates who are satisfied with their jobs. Conventional wisdom also suggests that leaders should avoid negative humor, though actual support for that belief is scarce and ambiguous. Now, a recent study from the University of Missouri has found that the relationship between leader-humor and job satisfaction is dependent on the quality of the relationship between leaders and their subordinates not the positive or negative tone of the leader’s humor. (more…)

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To Boost Customer Satisfaction, Business Owners Should Pay Attention to Employee Job Satisfaction, MU Business Researcher Finds

By Economy, , , , , , , , , , , , , , ,

COLUMBIA, Mo. ­— Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do the same. Now, a new study from the University of Missouri has found that CEOs who pay attention to employees’ job satisfaction are able to boost both customer satisfaction and “repurchase intentions,” or the number of customers that intend to purchase products from the store. (more…)

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