Study: Delays in Video Calls May Not Always Hurt Communication
COLUMBUS, Ohio – A new study reveals how the delay computer users sometimes experience when making video calls over the internet can actually help communication in some circumstances, even though it is frustrating in many others.
Researchers found that when two strangers first talked about an emotionally charged topic over a video connection with a one-second delay, they actually reported less frustration than did those who talked with no delay. (more…)